Shipping Policy
We strive to keep your shipping costs to a minimum by calculating the cost for each order individually. All items in the cart have their weight and size combined and sent to UPS and USPS for quotes. Many factors influence shipping costs including size, weight, distance from our warehouse, and the shipping method chosen. The cost for each of the following options is displayed in your cart, or can be calculated before checkout:
USPS Ground Advantage, USPS Priority Mail, UPS® Ground, UPS 2nd Day Air®, UPS Next Day Air®
Every method except USPS Ground Advantage also gives an estimated arrival date which is pulled from the respective carrier's software.
We ship to most international countries using the following options:
USPS Priority Mail International, UPS Worldwide Expedited®, UPS Worldwide Saver®, UPS Worldwide Express®
We also offer in-store pickup for our any customers. You must have a shipping address within a 250 mile radius of the store to take advantage of this feature. Anyone is welcome to put our store address as the shipping address if your home address or billing address is more than 250 miles away. If you are within 250 miles any address will work, since we are not shipping the order.
Return Policy
We recognize mistakes happen and returns are a necessary part of doing business. If the return is a result of our error we will make every effort to make it good. However, we don’t have the resources to accommodate every return request.
Return limitations
A return must be initiated within 30 days of receipt of the item.
We can’t accept returns on gift cards, books and magazines, open electronics including, but not limited to, decoders and systems, and rocket engines.
Most manufacturers insist the customer return defective, broken, or inoperative items directly to them and will not accept returns from us. Defects include broken or missing parts, paint quality or color, scratches, glue marks, and imperfections. We can not accept returns of these items; they must be returned to the manufacturer.
Return Processing & Refunds
Request a return by emailing info@midwestmodelrr.com with your order number and reason plus request of refund or store credit, or by logging into your account and going into order history. All returns must be approved by a customer service representative in writing, not by phone, before they will be accepted. Please also include your packing slip in the return package.
If the return is a result of our error or damage caused by insufficient or incorrect packing we will issue a Return Merchandise Authorization (RMA) and send a return label along with a replacement item if applicable. Please attach photos of the packaging and the damaged items to your return request.
If the requested return is as a result of damage by the carrier please file a claim with the carrier then contact us with the claim information. Please attach photos of the packaging and the damaged items to your return request. We will replace it or refund at your request once we have evidence from the claim.
If the return is for other reasons such as the wrong item was ordered, it doesn’t fit, or you just don’t like the item, we will accept returns if you pay the return shipping.
If you request a refund, like new, unopened items will be refunded less 10% to cover our costs and restocking. If you request a store credit, we will issue that at full value. Items that are returned in unsellable condition will not be refunded.
To ensure items arrive to us in good condition please package carefully so as to prevent damage in shipping. We are not responsible for carrier damage on returned products.
Once we receive your return we will send an email stating it has been received, and the amount of the refund if applicable. A credit will be applied to your credit card or original method of payment within a few days. Refunds take some time to be applied to your account by credit card companies so please be patient. If you haven’t received your refund within 14 days, please contact us. Store credit can be issued and used with no delay.
If your order was lost by the carrier, we will replace it or refund it after we receive evidence from the carrier of it being lost.
Gift Returns
If the returned item was marked as a gift when purchased and shipped directly to you, we will issue a gift credit for the value of your returned item. Once the item is returned, a gift certificate will be emailed to you. If the returned item wasn’t marked as a gift when purchased we will send a refund to the gift giver.
Cancellations
If you cancel an entire order before it has shipped we will refund your order in full. We are unable to cancel an order after it has left our warehouse. Please note that even if you haven't yet seen an email stating your order has shipped, we may have already shipped it and given it to the carrier. Shipped emails do not send untill a certain time in the evening, which may have already been after the carrier picked up.